Anna Lise Arvelo, Program Manager at Quantum Metric, joins Harris Clarke, GUIDEcx COO, to discuss challenges facing onboarding teams in a hyper growth phase and strategies to scale efficiently. Anna Lise dives deeper into how Quantum Metric scaled to $100M in revenue and created an onboarding process to match the sophistication of their new customers.
Key Discussion Points:
- Challenges to onboarding teams in a hyper growth phase
- Process mapping with the right tech tools
- Emotional change management pitfalls and suggestions
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