GUIDEcx AutoTech Onboarding Software:

Software Implementations
Made Easy

It takes many specialized components to work together to run a car engine; the same applies to automotive technology companies.

Schedule a Demo

Onboarding new clients, such as dealerships, requires an implementation platform that runs like a well-oiled machine—easily engaging multiple stakeholders and tracking complex tasks. Anything less and your onboarding project will sputter and stall.

“The GUIDEcx team is always open to improving. Any suggestion I have, they listen, and they give me and my team suggestions, too. It feels like I’m working with a partner, not guiding myself through everything alone.”

— TRACY BARKLEY — Implementation + Design Manager sMedia

Benefits of a Customer Onboarding Software

Onboarding Tips for Companies Selling to Automotive Dealerships

During onboarding, one of the first things to do is to understand how a dealership plans to use your product. How they plan to use it should inform how you train the dealership employees. Many dealerships adopting technology are doing so because consumers demand it, so make sure you understand the dynamics and how it will add value before you start onboarding.

The automotive industry has a long history and, for the most part, has functioned in a specific way with clearly defined processes and workflows—a customer arrives on the lot, talks to a salesperson and test drives a car, negotiates a price, and hopefully drives away in that car. In recent years, though, technology has completely changed these processes. Customers may research cars online and arrive knowing exactly what they want. They may have even used online tools to calculate monthly payments, so there’s little back-and-forth negotiation.

If your products will significantly disrupt part of the workflow that a dealership has in place (even if it is for the best), anticipate the pushback and challenges that come from people who like how it’s always been and don’t want to change. Design your onboarding to help them easily integrate into the product or service and see success early.

When an auto dealership uses your platform or products, the value (time-to-value, or TTV) should be as short as possible. Understanding what they have used in the past, their workflows and habits, and why they chose your product allows your onboarding team to steer them toward success from the start. This can also guide you toward creating measurable metrics that a dealership can use to track its own adoption and success internally during and after onboarding.

Whether you have a bad onboarding process right now or not, the GUIDEcx platform can help you onboard automotive dealership clients more efficiently. The sooner you can provide them with an ROI, the more likely they will enjoy the advancements in technology and its benefits for their dealership.

Don’t Take Our Word For It. Hear From Our Customers

Customer Case Studies

Powerful, Purposeful, Seamless Integrations

GUIDEcx offers robust integrations with over 1,000 applications, allowing you to increase automation and simplify project management. Seamlessly connect your existing tools and systems to GUIDEcx, enabling efficient data exchange and reducing customer manual efforts.