Epion Health Beats Onboarding Timeline by 60 Days with GUIDEcx

WHO IS EPION HEALTH?

In tracking client onboarding timelines, Epion recognized that onboarding deadlines that were stretched or missed dramatically impacted the quality of patient care, including providing earlier detection and preventative treatment measures that could save a patient’s life. If a go-live date is missed, the client is missing patient information, inaccurate data and clinical information, and a loss in quality measures. In addition, a missed go-live date affects overhead costs and revenue. According to Ann Mooney, the Head of Implementation at Epion Health, “If a client takes two months longer to go live, that’s 60 days worth of patients they missed getting quality measures on. This affects their reimbursements from the payers/insurance, leaving revenue on the table the longer it takes.”

Epion needed to streamline its onboarding system while still providing its clients with the autonomy they prefer. To properly track deadlines and progress towards meeting those deadlines, Epion needed a system that provided transparency regarding team ownership, client responsibilities, and progress toward completion. In addition, Epion needed to maintain its concierge customer service approach without making clients feel like they were being “herded” through the process.

PROBLEM

Lengthy Onboarding Timelines and Missed “Go-Live Dates” Slowed Time to Value for Client and Team Members

In tracking client onboarding timelines, Epion recognized that onboarding deadlines that were stretched or missed dramatically impacted the quality of patient care, including providing earlier detection and preventative treatment measures that could save a patient’s life. If a go-live date is missed, the client is missing patient information, inaccuracy in data and clinical information, and a loss in quality measures. In addition, a missed go-live date affects overhead costs and revenue. According to Ann Mooney, the Head of Implementation at Epion Health, “If a client takes two months longer to go live, that’s 60 days worth of patients they missed getting quality measures on. This affects their reimbursements from the payers/insurance, leaving revenue on the table the longer it takes.”

Epion needed to streamline its onboarding system while still providing its clients with the autonomy they prefer. To properly track deadlines and progress towards meeting those deadlines, Epion needed a system that provided transparency regarding team ownership, client responsibilities, and progress toward completion. In addition, Epion needed to maintain its concierge customer service approach without making clients feel like they were being “herded” through the process.

SOLUTION

Implementing Time-Tracking to Shorten Time to Value and Track Client and Team Member Engagement

Due to its smooth implementation, Epion can leverage GUIDEcx to reduce the turnaround time and increase communication between clients and team members without monitoring every step. Ann believes, “GUIDEcx is where the work happens.” This accelerates time to value both for the client and Epion as an organization (including alleviating staff burden).

Implementing GUIDEcx has allowed for increased accuracy in tracking progress toward the implementation deadline. It is predictable and eliminates the guesswork. Ann shares, “Without GUIDEcx, I would have never been able to keep track of anything.” With clear rules, expectations, responsibilities, and timelines, team members at Epion are opening up additional hours that can be spent on other projects. With these additional hours, Epion was able to add a second medical records system partner to their system. Epion is currently working on partnerships with a third major medical record system, ensuring they are no longer siloed into one medical record system. 

One of Epion’s biggest company successes this year was onboarding a client with 1275 healthcare providers under one umbrella. With the ease and intuitiveness of the GUIDEcx software, and the customized templates Epion built within the platform, the client was able to beat their timeline by 60 days.

Epion Health is the #1 rated Athena Marketplace partner. These successes have led to Epion’s industry-leading platform being adopted by medical practices across the United States. This is partly due to GCX’s support in implementation, account management, keeping people on task, and transparency in responsibilities and timelines.

Results

Accelerated Time to Value, Accurate Tracking Reports, Increased Client and Team Member Engagement

Due to its smooth implementation, Epion can leverage GUIDEcx to reduce the turnaround time and increase communication between clients and team members without monitoring every step. Ann believes, “GUIDEcx is where the work happens.” This accelerates time to value both for the client and Epion as an organization (including alleviating staff burden).

Implementing GUIDEcx has allowed for increased accuracy in tracking progress toward the implementation deadline. It is predictable and eliminates the guesswork. Ann shares, “Without GUIDEcx, I would have never been able to keep track of anything.” With clear rules, expectations, responsibilities, and timelines, team members at Epion are opening up additional hours that can be spent on other projects. With these additional hours, Epion was able to add a second medical records system partner to their system. Epion is currently working on partnerships with a third major medical record system, ensuring they are no longer siloed into one medical record system. 

One of Epion’s biggest company successes this year was onboarding a client with 1275 healthcare providers under one umbrella. With the ease and intuitiveness of the GUIDEcx software, and the customized templates Epion built within the platform, the client was able to beat their timeline by 60 days.

GUIDEcx’s capabilities have also led to other successes for the organization. Epion Health is now #1 in software per electronic health records in the Athena Marketplace. This is partly due to GCX’s capabilities in implementation, account management, keeping people on task, and transparency in responsibilities and timelines. These successes have led to Epion’s industry-leading platform being adopted by medical practices across the United States.